Today was the first time using Rod Johnson AC and I am so impressed! First, it was easy to book an appointment. Shirley was really friendly and listened to what I needed. The appointment was the next day..today and I met the expert technician, Jeff! Jeff is a cool guy! He was very patient and understanding as I shared what my clients' concerns were. After our discussion, Jeff went right to work and completed the inspection on not only the a/c unit, but also the heater. As Jeff shared his finds, I stopped him so I could record him because I wanted my client to hear it directly. I believe the idea of being record surprised him, but he was a good sport and made the video. Thanks, Jeff, for being so cool and cooperative. LOL!!! I appreciate you!!!